Forster Dowling Website Privacy Notice and Cookie Policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we may collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This website privacy policy is divided into the following sections:

  • Who we are
  • Our website
  • Our collection and use of your personal information
  • Transfer of your information out of the EEA
  • Cookies and similar technologies
  • Marketing
  • Your rights
  • Keeping your personal information secure
  • Information retention
  • How to complain
  • Changes to this website privacy policy
  • How to contact us
  • Do you need extra help?

Who we are

This website is operated by Forster Dowling Limited (trading as Forster Dowling). We are employment law specialists and for more information see About Us.

We are registered with the UK Information Commissioner’s Office (registration number: ZA196050).

We may collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website, forsterdowling.co.uk only.  It does not apply to information we may collect or which you provide in the context of a solicitor-client relationship.  A separate privacy policy applies where we are engaged to provide legal services.

Throughout our website we may link to other websites owned and operated by third parties These other third party websites may also gather information about you in accordance with their own separate privacy polices. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We may collect personal information about you either directly, such as when you contact us via phone, email or post or indirectly, such as through your browsing activity while on our website (see ‘Cookies’ below).

The personal information that we collect about you will depend on the particular activities carried out through our website. Such information can include:

  • your name, address, telephone number and email address
  • your date of birth
  • details of any feedback you give us by phone, email, post or via social media
  • information relating to the services we may provide to you
  • (if you are a supplier) information relating to services which you may supply to us

We will use this personal information to:

  • verify your identity
  • reply to any general enquiry you make and to provide you with information on the services that we offer
  • create and manage your retainer with us and provide services to you
  • introduce you to or engage the services of third party services providers whose services are required in connection with the provision of services we will provide
  • facilitate an introduction to a business connection where you may require their services
  • (if you are a supplier) manage your contract with us
  • customise our website and its content to your particular preferences
  • notify you of any changes to our website that may affect you
  • notify you of any changes to, suggestions or recommendations about the services we offer
  • administer, develop and improve our business and services
  • invite you to any hospitality, training or networking events that we may hold or of which we may be a party which may be of interest to you
  • to protect our business e.g. if it is necessary to defend any legal claim

This website is not intended for use by children under the age of 13 and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

  • consent: where you have given us clear consent for us to process your personal information for a specific purpose
  • contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  • legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
  • vital interests: where our use of your personal information is necessary to protect you or someone else’s life
  • public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law
  • legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Who we share your personal information with

We will share your information with the following third parties as necessary:

  • our staff, consultants and professional advisers to our business, based in the UK
  • our professional advisers including bookkeepers, accountants, lawyers and insurers
  • third party service providers whose services are required to enable you to benefit from the services that we provide e.g. lawyers specialising in other areas such as company law
  • third party data processors and suppliers who provide administrative and support services to us e.g. credit reference agencies, third party IT support services, providers of cloud software used in our business
  • Prospective buyers of all / part of the business or assets of Forster Dowling and related third parties, alternatively relevant third parties in the event that we seek to acquire all / part of other businesses or assets

We will also share personal information with law enforcement or other authorities if required by applicable law.

We may also disclose information about you: if necessary to protect the vital interests of a person; or to enforce or apply our terms and conditions or to establish exercise or defend the rights of Forster Dowling, our staff, consultants, professional advisers or other third parties.

We will not share your personal information with any other third party.

Third parties are only permitted to process your personal data, in accordance with our instructions and for specified services.  They are subject to security and confidentiality obligations.

Transfer of your information out of the EEA

We do not transfer your personal data outside the UK or the European Economic Area. We do use US based software (Google Apps for Business) but are satisfied that appropriate measures are in place to protect any personal data.

If you would like further information please contact us (see ‘How to contact us’ below). We will not otherwise transfer your personal data outside of the United Kingdom or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Cookies and similar technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies and other similar tracking technologies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For further information on our use of cookies, please see our Cookie Policy.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Marketing

From time to time we may send you information about services which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when we send you marketing messages for the first time to include information on how to unsubscribe.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email, call or write to us
  • let us have enough information to identify you
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information to which your request relates, including any reference numbers, if you have them

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Information retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying our legal, accounting or reporting requirements.  Personal data will be retained and deleted in accordance with our obligations under this policy and in accordance with our obligations under the EU General Data Protection Regulation.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this website privacy policy

This website privacy policy was published in December 2018.

We may change this website privacy policy from time to time, when we do we will let you know.

How to contact us

Please contact Sarah Forster, via our main contact details, if you have any questions about this privacy notice or the information we hold about you.

Do you need extra help?

If you would like this website privacy policy in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).